SHIPPING & RETURNS
WE SHIP WORLDWIDE
1. Standard International delivery, via registered Airmail including tracking service.
Fixed rate: USD 6.5
Delivery time: 7-14 working days
Variable rates from USD 7 to 25
Delivery time: 2-5 working days
CUSTOM DUTIES & TAXES
We happily accept the return or exchange of all products you have purchased directly from our website within 30 days of purchase. Please contact us prior to shipping back the items.
The product(s) must be returned unused, in perfect condition and in the original packaging.
All returns must be accompanied by a proof of purchase for us to be able to process it.
Kindly note that all shipping expenses when returning the package to us will be at your own costs.
Gamarrow does not take responsibility for any items lost during the return shipping.
PROCESSING YOUR REFUND
Upon receipt of the product(s) at our warehouse in Hong Kong, the credit card or Paypal account originally used for the purchase will be credited with the item amount minus the shipping fees. You refund will be processed within 48 hours of receipt, in the original currency (Hong Kong dollars). Please allow 2 to 7 business days for the amount to be received in your bank/Paypal statements.
We offer a year warranty for each GAMARROW jewellery purchased on this website. Should you encounter anything, please contact us directly to be guided through the exchange or maintenance process.